HELPFUL INFO

Registration

Why do I have to register before I buy?

Saves time when purchasing as you will not have to enter your personal details each time you visit our site. Provides us with the information we need to deliver your product and contact you if necessary. Securely access details of your order.

How do I register?

Create an account by clicking ‘My Account at the top of the site.

Follow the prompts to complete the registration form. Fields marked * are mandatory.

Please remember to enter a valid phone number so that we can contact you in the event of a query.

After entering your personal details click “continue”.

What if I need to change my details?

Update your personal details at any time:

Log in to your account at any time to change your details

Check and, if necessary, edit your details each time you purchase

What if I forget my password?

Click “Log In” and then click the option “Password forgotten? Click here” and enter the email address you registered with and click “Continue”

A new password will be sent to your email address – you can change this password by logging in to your account.

How do I buy online?

We work hard to make sure that shopping with us online is easy. Follow this step by step guide:

  1. Find a product
    • Find the product you want.
  2. Add to Cart
    • Click ‘Add to Cart’.
    • In the cart menu you can change product quantities or remove products.
    • Click ‘Checkout’.
  3. Login or register (if not already logged in)
    • If you have already registered with us, you can login by entering your username and password and click on login button.
    • If you haven’t registered with us, please complete the online form. For more information on registering with us, view
  4. Delivery Information
    • Please check that your shipping details are correct before clicking continue. You can also choose to deliver to another address here.
    • Choose Shipping Method and
    • You can add further details if you deem necessary.
    • Click “Continue”
    • If you order a large item, we will contact you to arrange a delivery date.
  5. Payment Information
    • Choose your preferred payment method and click “Continue”
  6. Confirmation
    • Enter or confirm your billing address and if you chose credit card as the payment method, please enter your card payment details.
    • Check if the delivery address is correct and click “confirm order” to proceed.
  7. Your order has been processed!
    • We create your order and give you the reference number online.

Notes
You can cancel the order at any time during the process with no charge. The order is only placed after click on “confirm order” at the final stage.
If you are logged into your account your order will be saved automatically and you can return at a later stage to complete it if you wish to.
For any complaints/comments please contact us through the enquiry box at the “contact us” section of the website.

Delivery Options

Order Value  Cost
ACS Store Pick-Up Under  €30,00 €3,00
Over €30,00 FREE
Delivery to your door Under  €40,00 €4,00
Over €40,00 FREE
Remote areas
D1 €6,00
D2 €10,00
D3 €25,00

Orders are sent by ACS. To find out more please visit: https://cyp.acscourier.net/costing-and-transit-times

Do you deliver internationally?

Local Market and EU countries

What is the delivery time?

We deliver in 2-7 working days depending upon your location and which day of the week you order. 90% of the orders are delivered within four working days.

Do you deliver to P.O. Box addresses?

Unfortunately, we can’t ship to P.O. Box addresses for security reasons.

Do you deliver to hotels?

Unfortunately, we cannot deliver to hotels, coffee shops etc.

Bank Holidays

Unfortunately, we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

Local Pick Up The local pick-up service is offered by ACS. Click here > https://cyp.acscourier.net/el/find-an-acs-store1 

Please add a note in your order to which ACS store you prefer to receive your order.

Payment Options

Online payments can be made through JCC Payment Systems or Pay Pal or Bank Transfer. All options are fast and safe.

JCC Payment Systems:
JCC has more than 20 years of experience and expertise in the area of card processing. It was created in 1989 and today the company acts as a card acquirer on its own behalf for Visa and MasterCard and as an acquiring processor for American Express and Diners cards. JCC provides 24/7/365 fraud protection to all Cardholders and Merchants. Furthermore it protects Merchants by ensuring that their accounts will be credited with their transaction proceeds within one business day. The card personalisation centre of JCC is the first institution in Cyprus certified by the International Safety Information Management Standard: ISO 27001.

For more information about the safety provided please visit JCC Payment Services website http://www.jcc.com.cy/en-gb/home.aspx 

Pay Pal:
Pay Pal is designed from the ground up to be one of the safest ways to send money online. Unlike other financial institutions, payments through Pay Pal are sent without sharing financial information. In fact, Pay Pal never shares your financial information with or sells it to merchants.

PayPal is one of the most popular ways to get paid online and on mobile. PayPal payments are easy done and more securely. Complete your payments first, and then decide whether to save your information in a Pay Pal account for future purchases (it may not be an option in all cases). If you create a Pay Pal account this will help you proceed your payment faster and easier! Signing up for a Pay Pal account is now optional for all costumers and you have the option to complete your payments without making a Pay Pal account.

For more information about the safety provided please visit Pay Pal website https://www.paypal.com/cy/webapps/mpp/home

Bank Transfer
We give the Bank Transfer Option for all Domestic Order up to 500 euros. For any further assistance you may contact us.

Your Security & Privacy

Security
We, at pool-plus.com., understand that you value the security of your personal and credit card information. We apply the highest business standards and industry standard technology to ensure the security of your data to earn your trust. We will not ‘hold/save’ in our servers any card sensitive data (ie. Card number,CCV,expiry date etc).

JCC Payment System Ltd ensures that any card sensitive data will be ‘hold/save’ in their secure environment. On a 24hour basis and 7 days a week, JCC Payment Services conducts routine close monitoring of their merchants’ transactions via a variety of online monitoring systems. These systems have the capability to spot and report successfully (via alerts) to JCC’s Risk Management staff, any unusual merchant transaction activities, deposits, and ambiguous transactions prior to processing. For more information about the safety provided please visit JCC Payment Services Ltd website http://www.jcc.com.cy/en-gb/services/otherservices/fraudprevention.aspx 

Pay Pal is designed from the ground up to be one of the safest ways to send money online. Their payments are sent without sharing financial information. In fact, Pay Pal never shares your financial information with or sells it to merchants. For more information about the safety provided please visit Pay Pal website https://www.paypal.com/cy/webapps/mpp/security/buy-index.

Online Shopping
We secure our online transactions using Secure Sockets Layer (SSL), the industry standard in ecommerce. The system ensures that all of your personal information, including credit card number, name and address, is encrypted and cannot be viewed as the information travels over the Internet. The shopping cart uses cookies to make your shopping experience more personalized and are only used to save you time when visiting again.

When ordering, a note is made of the IP address from which the order was placed and this is done for the security of the credit card holder. Should we find that anybody tries to use a credit card fraudulently, a case of fraud may be opened and handed over to Interpol, to prosecute the matter in any country of the world in which they have representation and where the attempted fraudulent action took place.

Other Options
If you still do not feel comfortable shopping online by using PayPal or JCC Payment System, you can order by e-mail at sales@pool-plus.com. When ordering, make sure to include your phone number, billing and shipping address. You may include a credit card number with expiration date or you can ask us to call you back to collect that information.

Privacy
We value your trust and the security of your personal and credit card information. Our pledge is simple – We guarantee that we will not share your personal information, e-mail or postal address with any third party.

LEGAL NOTICES

Electronic Mail
Any e-mail sent to us is private and your address will never be used, or sold to any mailing list. When you visit us or send e-mails to us, you are communicating with us electronically. You hereby consent to receive communications from us electronically when sending any query to us. We will communicate with you by e-mail and you hereby agree that all agreements, notices, disclosures and other communications that we provide to you electronically, satisfy any legal requirement that such communications be in writing.

Returns Policy

  • If goods were incorrectly supplied or damaged please e-mail us at sales@pool-plus.com  and we will arrange to rectify the situation.
  • Items can only be returned if they are unopened, unused and in a re-saleable condition with all tamper -resistant seals, packaging and any cellophane intact and unopened.
  • The return costs must be borne by the ordering party.
  • Items must be returned within 14 days of dispatch.

If you wish to return or replace an item, send the items back to the below address. If you no longer have your invoice, please include an explanatory note quoting your order number and reason for return.

Shipping Rebates:

Save on shipping every time you shop. Receive a rebate when you pay a shipping charge, up to €500 per year.

Return Shipping:

Don’t like it? Don’t need it? No problem. All of your online purchases are eligible for our 14 days Return Shipping Coverage. All items you purchase are covered. That means if you need to return a purchase to a website… for any reason we’ll pick up the shipping charges when you send the item back. Up to €10 per original order, and €500 per year is covered

For further assistance please e-mail at sales@pool-plus.com

CANCELLATION POLICY

What is your return and refund policy?

  • Fully functioning product: You are entitled to return the product for a refund within a maximum of 14 calendar days after date of delivery. You will be refunded the price of the product and VAT. Shipping costs will not be refunded. As is not liable for products in transit, it is recommended that products be shipped via an insured shipping method. You are responsible for the return shipping costs. After more than 14 calendar days from ship confirmation, refunds will not be granted.
  • Product does not work from the beginning (“dead on arrival”): If the purchased product is not working when taken in use, you can claim refund within 14 calendar days after delivery. The product will then be picked up by a carrier at your home free of charge. Should you wait more than 14 days after delivery, you may only request warranty repair of the product in question but not a return for refund.

Please always contact the customer service desk on 77787002  before returning a product.

Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased from P.L.S. Parasol Travel & Tours Ltd

  • You have 14 calendar days to return an item from the date you received it.

Only items that have been purchased directly from P.L.S. Parasol Travel & Tours Ltd, through the Online Store can be returned. P.L.S. Parasol Travel & Tours Ltd products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Please ensure that the item you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it. You have a legal right to return your order (at your discretion) without penalty, by written notice up to fourteen (14) working days after the date of delivery of the product(s).

When will the credit appear on my card?
Your refund credit will appear on your card within 5-7 business days of us receiving a returned product.

Damage claims related to delivery of the product
Any damage claim must be reported to the customer service desk within 14 calendar days after delivery. The product will then be picked up by a carrier at your home free of charge.

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